Refund policy

All returned items will be quarantined for 72 hours then thoroughly cleaned. If you have any concerns or questions then please email returns@lucyashton.com or phone 07545568404

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FREE UK RETURNS

I hope you are very happy with the goods and service you receive from Lucy Ashton Jewellery, however if you are not happy with your purchase then please follow the returns policy below.

HOW TO RETURN OR EXCHANGE A PRODUCT
All items returned for a refund or exchange must be unworn and returned in it's original packaging unless the goods are faulty within 14 days.
You must email returns@lucyashton.com if you wish to cancel your order or exchange or return an item, please outline your reasons for doing so as this helps improve a better shopping experience and designs in the future of Lucy Ashton Jewellery.

Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed.
Return payment will be made as soon as the product has been received. Payment will be made directly to the account used to place the order. If you are wanting an exchange the product will be posted as soon as the returned product is received.
Please see below for exemptions and exceptions.

UK RETURNS
Returns are free for UK orders. Please contact Lucy Ashton jewellery to receive a prepaid returns label. The label must be attached to the front of the original packaging and dropped off at a post office, please keep proof of postage.

I DO NOT ACCEPT INTERNATIONAL RETURNS
Due to custom charges and fees I'm afraid I am no longer accepting international returns. 

DISCOUNTED ITEMS, SALE
If a refund is issued it will be for the discounted, sale price you paid for the item, if an exchange is issued, the item will be exchanged using the original price.

GIFT VOUCHERS
Gift vouchers cannot be refunded or exchanged for cash or vouchers.

COOLING OFF PERIOD
Cooling off period is 7 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from Lucy Ashton saying your order has been dispatched) and ends 7 days after the day following delivery of the goods.

CANCELLING AN ORDER BEFORE DISPATCH
If you change your mind after placing an order, you can cancel it at any time before your items are despatched by emailing returns@lucyashton.com or call on 07545568404. You will need to give your name and address details, as well as your order number.

EXEMPTIONS AND EXCEPTIONS
Personalised, custom made designs and altered products are non-returnable. This does not affect your statuary rights.
If you have any further questions about the returns policy, please contact  returns@lucyashton.com or call on 07545568404.

Our refund policy does not affect your statutory rights.