Shipping

Please note all orders are sent by Royal Mail tracked 24 unless you purchase special delivery.  

Custom orders are sent via special delivery £8.95

UNITED KINGDOM  

FREE UK shipping on website orders over £100 

Items that are over the legal weight will need to be hallmarked, if the piece needs a hallmark it will be clearly marked in the description with timeframe added on top of shipping times.

Standard Shipping 2-5 Working Days from order £3.50 

If you need a rush order, please contact me before you purchase to see if I can accommodate your request. All orders over £100 will be sent next day delivery. 

 

INTERNATIONAL ORDERS, DELAYS EXPECTED, UNABLE TO SHIP TO ITALY AND SPAIN UNTIL FURTHER NOTICE

Please see Brexit page for more info on custom charges
*EUROPE £12.70
*REST OF THE WORLD £15.00
Please allow 10 to 18 working days for delivery. For all overseas countries our standard delivery service is sent by International Signed For post. Delivery times quoted are estimated depending on destination. Delays caused by customs are not included in the delivery times.

I aim to dispatch your order as quickly as possible after your order has been accepted.
All orders will be dispatched Monday to Friday (excluding Bank Holidays).
I will use reasonable endeavors to have the goods delivered within the times indicated. However, where delivery times and dates are given, they are for general guidance only and will not be held liable for late delivery of goods caused by circumstances beyond my reasonable control.
I cannot be held liable for any missing packages if not reported within 14 days after dispatch (UK) or 28 days (international).
Please ensure that the correct postal delivery address is entered on the order as I cannot be held liable for any missing packages dispatched to an incorrect or incomplete address through no fault of my own.
You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to collect the goods. If the goods are returned to me I will contact you before resending, a delivery fee will be charged to redeliver.
Please note that any assessed duties or local taxes are not included this rate and are the responsibility of the receiver. If there are any taxes to be paid you will be contacted to pay the bill before your item is released by customs.
Currently not able to deliver to P.O. Boxes or military bases.

CONTACT 
If you have any questions about shipping please contact us at:

enquiries@lucyashton.com

07545568404